Leadership and Decision Making

Russi Mody, Chairman, Tata Steel, was holding a weekly meeting with Tata steel staff at a football ground in Jamshedpur. A worker took up an issue. He said, the Quality and hygiene of toilets for workers is very bad. Whereas, he pointed out that the cleanliness and hygiene of Executive toilets is always very good.
                                                        
Russi asked his top executive how much time he needs to set it right. He said a month. Russi said "I would rather do it in a day. Send me a carpenter." Next day, when the carpenter came, he ordered the
                                               
The cleanliness of both toilets became same in 3 days.

sign boards to be swapped! The sign board on the workers' toilet was changed to "Executives" and  executives' toilet to "Workers".   Russi then gave instructions to change it back every fortnight !

This is what leadership is all about. A solution that was immediate and lasting both! A story that beats most Harvard case studies.